Thursday, June 23, 2011

Let's try this again

OK, I got sidetracked (pun!) a while back, but maybe this time I'll stick to it. Like I said: not so much to complain as to offer news and maybe a viewpoint now and then.

So, what got me blogging again? Two passenger cars on this morning's FR train to SLC. Most mornings, I take the 6:31 from Clearfield to Salt Lake Central. There are typically three Bombardier (the double-decker) cars in the morning. Today, only two. And one of the cars was a bicycle car, meaning one whole side of the downstairs compartment on my car was devoid of seats.

I stood to allow a couple of women to sit (I'm always surprised more men don't offer their seats). No big deal, but as I wrote in an email to UTA later in the day, it would have been nice to hear why we had only two cars. There was a train host aboard, but he made himself scarce. And the driver offered only that there had been a "malfunction" that left our train with only two cars.

I believe UTA could reduce most of the passenger frustration simply by offering as much information as possible. The host should have been telling everyone aboard exactly what went wrong. Lots of people around me were complaining; information would have silenced them and let us know what had happened.

This is quite common. When the trains sometimes start out of a station, then stop-start-stop-start even when no other train is approaching, we should know why. Most of us have schedules to keep, and it's a courtesy that's not too much to ask to be informed what's going on.

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